Customers

At Verify, part of Perch Group, we work on behalf of utilities providers, financial services firms, small-medium businesses (SMEs) and other clients to gather up to date and accurate data and provide a full end-to-end interaction service with their customers.

Our job is to ensure that you are treated fairly by making contact with the right people, identifying and verifying details and personal/financial circumstances, and helping to find affordable solutions.

We do this via a variety of methods including letter, email, SMS, telephone and business/home visits. Our highly trained, vetted and supportive agents operate to the highest industry standards and are here to help both on the doorstep and on the phone.

Whether you believe you have been contacted in error, or have had a change in circumstances, been billed incorrectly, or you are in financial difficulty, the Verify team are here to help.

We can also advise on and signpost you to free sources of help and support [hyperlink to customer help & resources page], including whether you are eligible to be added to the Priority Register.

Got any concerns or questions? Ask our agents, read our FAQs, or get in touch. Link through to FAQs and contact details.

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